The condition of feedback being receivable by the listening company is that the feedback be unnecessary, having already been received.
There is absolutely no point in offering complaints unless you can use force of arms to compel them to heed your complaint, in which case you can simply notify them of your force of arms, and they'll save themselves the pain and comply.
For completeness: meanwhile, offering praise is pointless, as they can't learn anything from what they're already doing right.
See also: personnel is policy. Product is manpower. If you want a different product you must fire your current workforce and hire somebody new - in particular, you have to fire yourself, because you were the one who hired them in the first place, and in almost all cases you'll only hire the same kinds of folks again.
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